Frequently Asked Questions
Everything you need to know about HANSEN Garments, shipping, and our collections.
Where does HANSEN Garments ship to?
We offer worldwide shipping. All orders are dispatched from our warehouse in Copenhagen, Denmark, using reliable carriers like DHL and UPS to ensure your garments arrive safely.
What is your return policy?
We accept returns within 14 days of receiving your order. Items must be in their original condition, unworn, and with all HANSEN tags still attached.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. As our collections often feature heritage-inspired fits, we recommend comparing these measurements against a garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and MobilePay for our Danish customers.
Are your garments sustainably produced?
Quality and longevity are our core values. We work with small-scale European manufacturers and source high-quality fabrics from Japan and Europe to ensure our clothing is durable and ethically produced.
Will I have to pay customs and duties?
For orders within the EU, VAT is included. For international orders outside the EU, please note that local customs duties and taxes may apply upon arrival, which are the responsibility of the customer.